Are you still waiting for the 24 hours of bonus xp?

Stil not told WHY the compensation was not sent but I have been told that if we dont have it now.. we are not getting it ever...

"Please know that our team is fully aware of this issue and has since implemented a fix. They also confirmed that all players who were affected of the said incident were provided make-good rewards. I'm afraid no further adjustments can be provided in this situation."

Standard EA, the customer service experience is horrible.