Battlefield 6: Marketing vs. Reality
This post provides a fact-based summary of the discrepancies between the pre-release marketing and official developer statements for Battlefield 6 and the features delivered in the final, updated pro...
Forum Discussion
Thank you for this, very well laid out and written 👍. The problem i have is that my bank is willing to do a chargeback based on these facts and the Consumer Rights Act 2015 (UK) but if i let them go ahead with this Steam will ban my account for the chargeback. So it's a catch 22 situation for me. Steam needs to grow a pair and come forward and offer refunds and stand up for the consumers that have been defrauded by this cr4p product and publisher.
That's a frustrating catch-22. You're absolutely right to want the chargeback under the Consumer Rights Act 2015, but the threat of a Steam account ban makes it almost impossible.
One potential workaround, though it's not a guarantee, is to try and resolve it through an official consumer body first. In the UK, you might consider contacting Citizens Advice or the European Consumer Centre (ECC UK) for guidance on how to formally escalate the issue to Steam without immediately resorting to the chargeback that triggers the ban. This might create a paper trail that pressures Steam into making an exception or offering a refund outside of their normal process.
I agree, Steam should be standing up for consumers here.
Thank You. I'll give them a try 👌
You’re welcome. Best of luck.
In my country if steam did that it would be considered an unlawful action preventing the consumer from excercising their rights. I would suggest you contact steam directly and state your intention to escalate it further. if you do then go ahead and do a chargeback it would be on them!
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