My EA account has been banned for "Game Enhancements." However, I have not used any cheating methods nor did I disrupt other players' experiences. The Portal mode I was playing was an officially approved mode and did not involve any modifications. I am very confused and concerned about this ban.
Community ManagerHey Mchell9807,
Unfortunately we can't help with bans here on the forums. I'd recommend reaching out to our terms of service team, they can take a look at this for you.
Dear Support Team, I am writing to report an issue I encountered while attempting to create a support case through the EA Help platform. The process consistently results in an error. My account is registered with a 163.com email address, which appears to lack the necessary permissions to submit a case. I would appreciate your assistance in resolving this matter.😑😑
been banned after changing cpu on a brand new pc with literally zero software or gameplay enhancements and the AI isnt helping i need to speak to a human ive made 3 appeals what is going on. cant even get through to a human what happened to innocent until proven guilty this is nonsence
Can't even received verification code via email that through linked account log in. Spend 100 plus dollars on a game and unable to play because got false banned, and unable to appeal is crazy. EA, battlefield are no for me now. It's okay, im just one of millions customers, 100 dollars won't hurt me. Hope EA become next Unisoft.
We have been reaching out to tos team.. but they are not responding. They are not helping with anything, there are no responses from a "person". We can't get these wrongful bans resolved because we cannot figure out how or what to send for proof, they are giving no guidance. There are many players in this situation including myself. Have not been able to play for months ... and we are standard players... playing the game with no enhancements, cheats, exploits....EA is not doing anything to help .. knowing there is a problem with their system. This is why people like myself are posting here, because we are trying to make this known... there are no other avenues of help that are working or making any headway. EA NEEDS to address this!
