This is happening to me aswell. My account was hacked, hacker used cheats, support helped me to get the account back but ban is still on place. I subminted an appeal and they just said that the ban is justified (lol). I wrote another appeal and now it is "Waiting on studio" forever. I hate EA and this is last time i gave them any money since they have basically stolen my game and used ignore button on everything. Customer support at it's best... they are supporting criminals and not customers.
I have also had my account removed this way. I didn't get hacked, but I did have the exact same experience with the appeal system.
Last thing I tried got me talking to a supposed customer advisor chat, that empathized with the situation, but had no power to do anything because apparently there is a separate bans team that handle all appeals.
Seems to me like that team has gone on holiday / has been liquidated.
