Forum Discussion
It's like they have fallen asleep, or have stopped putting any effort in what so ever and expected the initial success to continue. Quite frankly I'm amazed in the stuff they have done since the launch of the game, really everything added has been dismal.
I get they don't want to look at the forums, a lot of people can't take criticism, even when it's justified and the reasons for it are logical. But it's difficult to see where the problem lies internally, I have a feeling upper management just wants to build a game they want to sell, with the sole focus on micro transactions. They seem to not understand there will be no one left to purchase the coins/skins if there is no one playing the game.
Also... if you want to sell skins and such, maybe don't make them look quite as awful?!?