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JonnyLTC's avatar
JonnyLTC
New Novice
8 days ago
Solved

EA Anti-cheat caused my computer to BSOD while I was playing Battlefield 6.

This issue has persisted since July 24. At first, it didn’t happen often, occurring at most once a day or not at all. However, on July 31, it crashed more than 20 times in total, even when I tried troubleshooting solutions provided by customer support. I am now completely unable to play the game normally.

 

  • JonnyLTC​ 

    Thanks for the file. You are using an Insider or Preview build of Windows that is not supported due to its possible interference with Kernel Mode drivers required for anti-cheat. Please switch to a supported retail build of Windows. Thanks. EA_Barry.

4 Replies

  • GuNStAriZaRd's avatar
    GuNStAriZaRd
    Rising Newcomer
    4 days ago

    Strange because I’ve been getting the BSoD for the past month and couldn’t figure out what was causing the crashes as well. Since EA banned me from playing BF6 uninstalled the game, the anti cheat and everything to do with EA the crashing has stopped.

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    5 days ago

    JonnyLTC​ 

    Thanks for the file. You are using an Insider or Preview build of Windows that is not supported due to its possible interference with Kernel Mode drivers required for anti-cheat. Please switch to a supported retail build of Windows. Thanks. EA_Barry.

  • JonnyLTC's avatar
    JonnyLTC
    New Novice
    8 days ago

    that is 

    By the way,I’ve come across similar cases on the forum. It seems this issue started happening one or two months ago, yet you still haven’t fixed it.

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    8 days ago

    JonnyLTC​ 

    Please generate a Dxdiag report and post that here. We may be able to help you with troubleshooting using the info in that file. Thank you. EA_Barry.

    DXDIAG How To

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