I had asked in discord about this as well and just got a message about my gamer tag was offensive never mentioned the actual post
Yeah i got the same. gaslighting af
Yes I continue to get similar gaslighting responses instead of a simple “hey we looked into it and (either) a.) it’s still in the shop and it’s an issue with your account or b.) it actually did get removed entirely, let’s figure out a resolution
instead - EA does neither of these and asks for a receipt or proof, I provide that, then the response is “oh you have to troubleshoot via the forums” lmfao and they’re SERIOUS about that response, never experienced such a blatant disrespect for paying customers in my entire life,
“GFYS” - EA
YEP! EA completely ignores the primary issue of “the thing I paid for is entirely deleted from the game” and instead gaslights over anything else. Was told to “reopen” my case - except it’s already open, so there’s no option to “reopen” an “open” case. Told that I need to troubleshoot via the forums lol absolute worst support I’ve ever experienced.
