Forum Discussion

Seasoned Novice

3 months ago

False Permanent Ban by EA Anti-Cheat – Net Café Shared PC (Need Manual Review)

Hello EA team, My Battlefield account has been permanently disabled due to “violation of EA’s User Agreement.” However, this is a false positive. I was playing from a net café / shared PC, and ma...

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ElliotLH

Hero+

3 months ago

Hi AkillasSs,

Try the "Contact Us" button in the guide below, then the option to continue as a guest. That should let you contact EA Help so they can lodge the appeal for you (N.B. EA Help cannot review bans themselves).

https://help.ea.com/en/articles/security-and-rules/locked-banned-suspended-accounts/

To echo sk1lld, though, it's not a good idea to use your game accounts on public PCs. There's just no way of knowing what someone else has installed on them.

Best of luck with the appeal.

AkillasSs

Seasoned Novice

3 months ago

I think that did the trick! I manage to get through to them! Thanks a lot!