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HilChanHK's avatar
HilChanHK
Rising Newcomer
1 day ago

High ping problem

Im a player from Hong Kong and recently I facing high ping problem, usually 80-250ms or even higher. I cant even enjoy the game, could anyone help me? The high ping problem nearly makes me give up the game…

2 Replies

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    16 hours ago

    HilChanHK​ 

    A few things to try to reduce your ping...

    1. Use Ethernet rather than Wi-Fi.
    2. If Ethernet isn't possible, stay as close to the router as you can, and avoid weak-signal areas.
    3. Stop other network-heavy activity while playing, such as downloads, cloud backups, streaming. Check other devices on the network too.
    4. Restart the router/modem

    Let us know if you see any improvement after these steps. Thanks. EA_Barry.

  • HilChanHK's avatar
    HilChanHK
    Rising Newcomer
    12 hours ago

    Thanks for the suggestion.

    I have already tried those you suggested but there is no improvement, would you help to check the server? Maybe help connecting players to those low ping server while matching…

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