How to send videos to EA for in game player harassment?

So I play in Australia and I've come across a level 200+ player who camps with the AA vehicles on the edge of the HQ boundaries and if any other vehicle is parked near him, he will ram their vehicle.

On Blackwell the other day he was was ramming every tank that was parked as both the E and F flag were capped and the tanks knew if they attempted to push the objectives close up they would be obliterated without infantry support. And our infantry were too busy fighting over A, B and C.

I have reported them twice now using the in game report function but each time I get the message that no action was taken.

I have several video clips of the player harassing tanks including myself including pushing me out of bounds to my death!

So how do we get action taken on these toxic players?