Forum Discussion

Spectos1990

Seasoned Novice

2 months ago

Solved

I got banned from Bf6 due to a cheaters in-game nick

Last Sunday, I was banned for 168(!) hours from my EA account due to an incident in BF6. I was gaming with a group of friends when a cheater joined our match. He ran around with an LMG, getting head...

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EA_Mako
2 months ago
Hey Spectos1990,

Just as a heads up, I've removed the screenshot to keep our forum guidelines in mind - specifically regarding the cursing. I get you're just trying to share what took place, but if something resulted in an action in-game, it's generally best not to repeat it on the forums either.

Cursing/Swearing: Using alternatives or symbols doesn't make it okay. We all k*** what you're trying to s**. Our profanity filter catching it is not a get-out-of-jail-free card.

The best thing to do here is get our Terms of Service team to review this, as they're the only ones able to change or remove an account penalty. I do see you mentioned submitting an appeal already, so from that point it's just a matter of waiting for the ToS team to get to your spot in line and review the situation again.

There is not a way to speed this along as they'll essentially work through the appeals in the order received, so I'm afraid we can't just skip places in line. You can keep an eye on your case history page here however, and they'll get back to you as soon as they've finished the investigation.

Thanks for the patience while they're getting to your appeal and taking a look!

Spectos1990

Seasoned Novice

2 months ago

Thank you again for your informative answers =)

Unfortunately for me, and for reasons I cannot understand, the EA ToS team has decided to keep my ban. I will therefore not be able to log into my account again until December 8th =/

If it wasn't for you, Mako, I would have lost all faith in EA.

EA_Mako
Community Manager
2 months ago
Sorry to hear it, Spectos1990.

I know this doesn't help regain the time, but keep in mind you're absolutely welcome to submit an additional appeal if you'd like ToS to take another look. This wouldn't go back to the same individual, so a different member of the team would review the situation to have a fresh pair of eyes on all the details.

That's not to guarantee a different or any particular outcome, but the option does remain available up until the point where they mention they consider the matter closed.