EA_Mako EA_Universa EA_Edu EA_Hux
Dear community managers — I 100% understand that you’re not part of the tech or support team, so you can’t give us a clear answer on this issue. That’s totally fine, and I have no problem with that. But as community managers, your job is to actually help the community — that means passing along reports about bugs, errors, and game issues to the right people in tech and support so they can fix them. You’re supposed to be the bridge between us and EA, not just redirect everyone to the appeal system.
What I don’t get is why this whole situation is being swept under the rug. You keep telling everyone to appeal their bans, but players just get a copy-paste reply a few hours later because nobody at EA seems to care enough to properly check what’s really causing these bans or to review the reports you’re getting.
You’re facing a PR problem here — you’re pushing away loyal Battlefield players instead of helping them. Someone who paid around $70 for your game gets unfairly banned, and instead of support, their thread gets marked as “resolved” because you assume support will handle it. But if you read the forum threads, you’ll see that support couldn’t care less — and we’re voicing our frustration loud and clear.
As for me, I’m not giving up. I’ll keep pushing until someone actually looks into this, because I know I had no illegal software on my PC. I’ve been a Battlefield fan since BF2, with hundreds of hours played, and I was punished for nothing. I really hope the videos I’m preparing about this situation on my social media get noticed soon, so this issue finally lands on your radar.
Please — take care of the players who just want to play your game but got banned by a broken anti-cheat system. Then you can focus on patching the game and fixing bugs.
If you’re not able to unban accounts — I get that. But at least give us a full and detailed list of what software your anti-cheat system falsely flags as suspicious. That way, the community members who got banned (myself included) could actually consider buying your game again — knowing what not to have installed on our PCs to avoid getting banned for no reason.
