Thank you for your reply and for taking the time to forward my feedback to the team. I really appreciate it.
I just wanted to add one more thought.
For me, the whole purpose of Ranked is to compete against players around my own skill level and gradually climb by improving. If I'm Gold, I expect to play mostly against Gold players, with the occasional Platinum or Silver player if the matchmaking needs to expand the search.
For example, if there are not enough Gold players, I think it would make sense to first include Silver and Platinum, and only expand further if necessary. But regularly matching Gold players against Master squads or even Top 20 leaderboard players defeats the purpose of a ranked mode.
I don't mind losing. I actually enjoy challenging matches. What is frustrating is feeling that the match is heavily unbalanced before it even starts.
A good ranked system should encourage players to improve step by step. Just like in sports leagues, teams compete against opponents at a similar level and move up as they become better. That progression is what makes Ranked enjoyable and rewarding.
I truly hope the team will take another look at the current matchmaking, because I believe it has a huge impact on player retention. If average players constantly face the highest-ranked players, many of them will simply stop playing Ranked altogether, which only makes matchmaking worse over time.
Thank you again for listening to the community.