Forum Discussion

Newcomer

12 days ago

Solved

My account was mistakenly banned, and I want to get it unbanned.

As a loyal EA player, I've always had high expectations for your company. My account hasn't violated any rules, but it was banned during normal gameplay. My account wasn't hacked, I didn't cheat, and...

ea app

feedback

EA_Salmon
12 days ago
Hi cherlishll,

I'm very sorry to hear about the ban on your account. I can absolutely understand how upsetting and frustrating this must be, especially when you've been a loyal player who has invested a lot of time and money into the game and you feel this has happened in error.

For your account's privacy and security, we are unable to access account details, discuss the specifics of any ban, or overturn sanctions here on the public forums.

All account sanctions are investigated and handled exclusively by our dedicated Terms of Service (ToS) team. The only way to have your case reviewed is by submitting an appeal. The team will then investigate the account activity that led to the ban and make a decision.

You can find all the information about the appeal process, including how to submit your case, in our official guide:

Check and appeal EA Account locks, bans, and suspensions

I know this is a very difficult situation, and I truly hope our team can provide you with a clear resolution soon.

EA_Salmon

Community Manager

12 days ago

Hi cherlishll,

I'm very sorry to hear about the ban on your account. I can absolutely understand how upsetting and frustrating this must be, especially when you've been a loyal player who has invested a lot of time and money into the game and you feel this has happened in error.

For your account's privacy and security, we are unable to access account details, discuss the specifics of any ban, or overturn sanctions here on the public forums.

All account sanctions are investigated and handled exclusively by our dedicated Terms of Service (ToS) team. The only way to have your case reviewed is by submitting an appeal. The team will then investigate the account activity that led to the ban and make a decision.

You can find all the information about the appeal process, including how to submit your case, in our official guide:

Check and appeal EA Account locks, bans, and suspensions

I know this is a very difficult situation, and I truly hope our team can provide you with a clear resolution soon.