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doombunnys's avatar
doombunnys
Seasoned Newcomer
8 days ago

Not received battlepass

Hi all,

I was one of the unlucky ones that bought the game via the EA app and as such, when Battlefield 6 was released, I was unable to play it, and it took nearly 24 hours before I could play a game that I had pre-loaded.

A few weeks later, I'm expecting to see the battlepass added to my account, along with the promise of the gesture of goodwill from EA, but nothing! Nothing added and it keeps asking me to pay for the battlepass.

EA has promised to redress the issue that happened to start with, and they haven't even bothered to add it. I contacted EA about the fact the game wouldn't work and received no reply.

How does the things EA advised they would provide as apology be added?

Thanks

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3 Replies

  • Darken_CZ_89's avatar
    Darken_CZ_89
    Seasoned Novice
    8 days ago

    And are you surprised? These deniers robbed several hundred thousand people of their purchased product.

  • doombunnys's avatar
    doombunnys
    Seasoned Newcomer
    6 hours ago

    Any EA member of staff bothered to review and sort this out? 

    Contacted customer service and got fobbed off! 

  • doombunnys's avatar
    doombunnys
    Seasoned Newcomer
    6 hours ago

    So, I have contacted EA customer service again and now they have the cheek to say that they have reviewed my account and advised that my account wasn't affected

    They advised that I need to post on here, so a community manager can ''replicate'' the issue.. I'm sorry but what a load of .....

    I'm still disgusted that I'm having to chase and whilst I'm sure that eveyrone is loving this game, I took a day off work to play on release date, only to be met by the error that has come up, because EA didn't bother to test their product fully before release date.

    If any one from EA is looking at this and is willing to resolve a very unhappy customers issue, I would be greatful. I would just like what was promised from the offical updates from EA, when this issue happened.

     

     

     

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