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Rising Traveler

1 month ago

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Open Letter to EA – The Oceanic REDSEC Community

Open Letter to EA – The Oceanic REDSEC Community We are writing as members of the Oceanic (OCE) REDSEC community regarding the recent APAC playlist changes announced for Season 4. EA stated that th...

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EA_LunardustCat
14 days ago
Hi there,

We recently made changes to the Battle Royale playlist to improve the Ranked matchmaking experience, particularly in lower-population regions. We're continuing to work on areas where the experience can still be improved.

Currently, players across a wide range of ranks can be placed into the same matches, which can make it harder to consistently deliver the competitive experience we want for Ranked.

Today, we're releasing a backend update that puts greater emphasis on finding players closer to your rank when matchmaking begins. If a match cannot be found, the search will gradually broaden over time to include a wider range of ranks, balancing competitive match quality with the time it takes to find a match.

This may mean some Ranked queues take longer, but should result in players being matched more closely by rank. If you're waiting for a match, cancelling and restarting your search will not help you find one faster. Restarting resets the search, rather than allowing it to continue broadening.

Starting today, we'll be testing these changes in the live game as part of our ongoing Battlefield Labs in Live work with Ranked Battle Royale. We'll use what we learn to continue tuning the system as we work toward a stronger Ranked experience.

Thanks.

Denzel-Jackson9

Seasoned Rookie

1 month ago

I am requesting a refund for my REDSEC Season 4 Battle Pass, and I encourage anyone affected by this issue to consider requesting one as well.

I purchased the Battle Pass with the expectation that I would be able to play on Oceanic (OCE) servers, as I had in previous seasons. Since EA removed the OCE servers, I can no longer access matches with an acceptable connection, making it impractical to play and complete the Battle Pass that I paid for.

The current alternatives are not a reasonable substitute. Casual mode is PvE rather than PvP, and there is effectively no access to Ranked, with players regularly sitting in queue for 45 minutes or more without finding a match.

Under the Australian Consumer Law (ACL), consumers are entitled to guarantees that digital products and services will be of acceptable quality and fit for their intended purpose. The removal of local servers has significantly changed the service I purchased and has prevented me from reasonably using the Battle Pass as intended.

The ACCC states that businesses cannot exclude these consumer guarantees simply because a product is digital or because their refund policy says otherwise. In this case, the Battle Pass no longer provides the value or functionality that I could reasonably expect when I made the purchase.

For these reasons, I believe I am entitled to a refund and request that EA provide a full refund for my REDSEC Season 4 Battle Pass.

If my request is declined, I ask that you provide the specific reason for the refusal, including how that decision complies with my rights under the Australian Consumer Law.

Best,

Denzel Jackson

HudsonSSD

New Ace

1 month ago

You wont get a refund here i suggest do a charge back or take it back to eb games or where ever you brought it.

As a fellow oceanic/asia region player i believe there has been issues in other parts of that region inc singapore in which people cant get matches and has been an ongoing problem.