Forum Discussion
ElliotLH
1 day agoHero+
Hi motzqchen,
It might be worth just double checking that the purchase did go through, and isn't pending or failed. You might have done that already, but it wouldn't hurt to confirm.
If the purchase went through, you'll need to contact EA Help (nobody here can access game accounts or the payment system). If you use the "Contact us" button at the end of the guide below, you should be able to open a support case.
https://help.ea.com/en/articles/battlefield/battlefield-6/find-missing-content-and-rewards/