Im completely in the same situation as you. The EA is no help because it's all automated. There is no reason for the ban I received and the refuse to respond with any reason as to why. Mark me down as another person show me the reason, ill gladly be struck down also if there is anything evident if cheating. Been playing battlefield for 20 years ... the exact same way for 20 years with no issues ... no misconduct...no suspensions... no bans... because I've played all the games how they are meant to be played and that's all....I feel ya , this is ridiculous and their anti cheat is flawed ... and they won't admit it or do anything about it. I hope we get some feed back.
I've completely lost any hope or expectations for EA and their so-called terms-of-service team. It's time to say goodbye to them for good. In the end, good is rewarded with good, and evil is repaid with evil.
