The game and support never cease to amaze.

Every time, I wonder how the company works in general, and in general, does it work or create visibility?! An amazing guy, level 55, obviously played with WH, but the most amazing thing is his account, it's stolen! How to understand this? The EA account does not have a name, but has a set of letters and numbers, such as "djs52bs324". And this guy, after a few conversations with me, admits that he uses such an account....Can the support have anything to say about this?