Forum Discussion
I tried twice with steam for a refund and both times rejected as it was outside their 2 hr window here is my reason in my ticket
Hello Steam Support,
I am requesting a refund for Battlefield 6, purchased on Steam. At the time of purchase, the game was advertised to include:
🖥️ Persistent private servers that remain listed in the browser
🎯 Full progression system within these private servers, including weapon mastery, assignments, and XP rewards
As a disabled player, these features were essential for me to play fairly. Recent changes — e.g., “Portal servers no longer provide XP progression” or “server persistence no longer functions as advertised” — have broken the system, making it impossible for me to compete with able-bodied players and preventing me from enjoying the game as intended.
Because these features were a key reason for my purchase and have now been removed or altered, this constitutes failure to deliver advertised functionality. I am therefore requesting a full refund.
I understand Steam’s refund policy, but this situation qualifies as an exception due to significant removal of advertised functionality combined with accessibility concerns.
I requested a refund from Steam for similar reasons, but both were denied. Yes, they fall back on the "policy" but those are just written to cover most ordinary circumstances. Unusual or extraordinary circumstances can be easily handled on a case-by-case basis. EA decided to disable the primary play mode(after one week), which was the sole reason for many purchases. Whether they played 4, 6, or 10+ hours is not relevant; they made the arbitrary decision to remove it instead of eliminating the exploits. The next step is to contact the bank where the game was purchased, and then to the BBB if that fails.
Just give the people what was promised: a persistent server with full XP progression, and deal with those who exploit just as you would players using cheats, or refund the purchase price.