Forum Discussion

New Novice

7 months ago

Tried to Preorder BF6, error, charged twice on Paypal, still no game in Library

I attempted to pre-order Battlefield 6 on EA app. Received error saying there is a temporary problem with payment type (Paypal). Tried again received same error. I checked my Paypal and I show two ch...

ea app

ElliotLH

Hero+

7 months ago

As the other have said: confirm with PayPal if the charge has gone through first of all. If they say that it has, them selecting the contact option at the bottom of the page linked below should let you contact EA Help (N.B. there is only email or chat support, and the EA staff here can't directly assist with payment issues).

https://help.ea.com/en/articles/ea-account/fix-payment-issues/