"An undefined error"

Dear EA, 

Xbox Series X and Xbox Series S. After booting up the game, we get put in a queue to log in of "1200" it then fails and this error comes up. (See attached) 

ERROR

An undefined error occurred

ERROR CODE 1:86001S:89001S:9C:-13561655840

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The QR code brings me here, where there is ZERO help to resolve the issue. I've not been able to play the game ever since the REDSEC update. 

I have tried: 

Reinstalling, deleting cache, logging in on other consoles. 

Same. Error. 

PLEASE respond and resolve ASAP. 

Thanks.