BAN (SECTION 6)

Hello everyone Today I found that my account has been permanently banned, and upon reviewing the reason, EA indicates that I have broken its rules (Section 6), specifically for any of the following points:

Use software that interferes with or corrupts the EA service or another user's account. 

Using undocumented features or cheats that alter another user's game or account.

Use software or cheats that disconnect other players from EA servers.

 Honestly, I don't understand which of these points I fit into, because:

1.I haven't used any external software while playing, other than common programs like Discord, Java, or MSI Afterburner.

 2.I have not modified any game files or used external cheats or tools. All the adjustments I made were within the game itself (graphics, controls, etc.).

3.On the point of “using software that disconnects other users”, it seems like a mistake to me. Is it possible that another player used some type of hack impersonating me or using a similar name?

It's really frustrating to have paid $70 and played for just about 10 hours before receiving this ban. I feel like EA should have better mechanisms for detecting real cheaters, because the ones who end up paying are the legitimate players.

Has something similar happened to anyone else? Have they managed to resolve it or appeal successfully?

Thanks for reading me.