Battle pass tier skip and Battlefield coins

Had this issue yesterday on Wednesday, April 8, 2026. Got the tier skip nothing happened and click on it again and still nothing. It took 1600 battlefield coins from me and no tier skips happened. The tier skip is on discount for 800. So it charge me twice. Went to EA help. Got a case number and told me to get in touch in 24 hours if it doesn't register. Today, Thursday, April 9, 2026. Reach out again gave my case number and still nothing registered on my account, received a new case number for today interaction and I ask is there a number for customer support. The representative that was helping me (Piyush) gave me this forums website. I asked, am I going to be reimbursed for my battlefield coins and he said "We cannot help with the call support further, you can visit our website. Have a nice day" and disconnected. Beyond pissed with this issue. I will keep complaining until they reimburse my stuff back. If anyone has a customer support for EA send it because this is ridiculous. I have photo shots with the representatives I spoke to too and my battle pass is not completed so it should of worked.