Battle Pass

Good morning, 

I have Battlefield 6, through the EA APP. I have contacted EA through the chat and they have told me to write here, that although I am right, they cannot help me because they do not manage the rewards.

The problem is that they told me that I would have the battle pass when it came out a couple of days ago as compensation for the connection problems on the way out. But it will wait a few days, I have done it and I still don't.

I don't know if I have to do anything else or where to go.

Thank you and greetings.