Hello, I faced such a problem, I was presented with the Battlefield 6 game on steam, I play it successfully, and now I wanted to buy a new battle pass about the version! I went to the EA website and successfully purchased a battle pass to my account, but when I enter the game I don't have a battle pass (more than 12 hours have passed), after a long search for a solution to the problem on the Internet, I was advised to download the EA launcher and enter the game through it and activate the battle pass (my EA account is linked to Battlefield 6 on Steam). After installing the game in the EA launcher, a window pops up with the inscription "account restricted battlefield 6" (screen will be attached), after which I started looking for a solution to the problem on the Internet and realized that I was blocked for something. Be kind to help me in this not easy situation! (At the time of writing this report, I never got a battle pass). Thank you in advance!
Hi Ziftix,
I'm sorry, but we can't really help much with bans here. The only people who handle them are EA's Terms of Service team.
However, you can contact them to appeal the ban, and the guide below should allow you to initiate the appeal. They will investigate and respond with their decision.
https://help.ea.com/en/articles/security-and-rules/locked-banned-suspended-accounts/
"Game Advisors are unable to answer this question. Please visit the help resources below or the EA Forums for community support."
It's some kind of vicious circle.
We can't talk to the terms of service team. They just give the exact same copy pasted response to everyone with no way to live chat or correspond with an actual human being to discuss the issue. Then customer service on live chat just tells you to talk to the terms of service team, it's an endless loop.
VermilionTomb Yes, that's correct, I'm afraid. Their ToS team only correspond over email, so you can't contact them in any other way, and will use set-text when responding for consistency. However, all appeals are reviewed by members of their team.
EA Help are also unable to handle bans and can only initiate the appeal process on behalf of users. This is why they have directed you and others back to ToS.
Dude, read what everyone is saying. Nobody has a ban. It has nothing to do with it. I test FIFA 26 and it worked straight away.
Ok. I downloaded in steam. Started it from there and it works. Just don't play it from the EA app.
Hopefully it might work for someone
"Contacting" the ToS team just gives everyone the same automated response, as i said. There's no option to live chat or email anyone on the team. Can EA please address the issue of Javelin issuing false bans?
We haven't been banned though this needs sorting bad! Im raging especially with how much phantom edition cost
