Forum Discussion

Seasoned Adventurer

4 months ago

Battlefield 6 connects to Chile servers instead of U.S. East

TLDR: I live in Maryland USA but Battlefield 6 keeps routing me to the Santiago Chile data center every time I launch the game. It causes constant connection issues and high ping. I have done every p...

lag

steam

EA_Shepard

Community Manager

3 months ago

Marked as resolved for visibility purposes only. We are currently investigating!

Hey, folks

Thanks for taking the time to let us know that the servers are connecting to different locations. We appreciate all the info you posted. Can we get the following from you so that we can pass it along to the team to have a look at?

EA ID:
Steam ID:
Platform:
Which console generation do you have? (NA if on PC)
What is your Gamertag/PSN ID?
Date/time issue occurred?
What type of issue do you have? Server connection issues, Lag/Latency, etc
Summarize your bug: Be as specific as you can
In which mode and or map has this happened?
ISP name:
Your Current Region:

Update: Thank you, everyone, for the information you have provided. Can you hop in the game, make the following changes, and snag a screenshot for us?

Pause the Game
Click on Options or the Gear icon in the upper right corner.
Scroll down to System and click the network section.
Click on Modify Network Graph.
Click Edit.
Turn on Network Widgets.
Change Show Performance Bar to Always.
Go back in-game, take a screengrab of the entire screen, including the bar up top.

Once you have your capture, the easiest way to update this is to edit your post and insert the screenshot of your game. We appreciate all of your fast replies on this one!

Cheers

VAND1EL

Seasoned Novice

3 months ago

EA ID: VAND1EL

STEAM ID : N/A

PLATFORM: PS5

PSN ID: V_A_N_D_I_E_L

ISSUE: High ping in game 100+, Lag.

SUMMARIZE BUG: Been having trouble with high ping and lag since launch, for some reason i get routed to Santiago Common Tenancy instead of Dallas Tenancy ( Am from Northern Mexico, so Dallas is the nearest Tenancy for me).

Orange icons on all maps but larger ones gives the most latency and ping issue, making the game unplayable.

This only happens with Battlefield 6 ( other games ping/latency is fine, 25-30 ms ping and no Lag )

MAP AND MODES : All maps and modes.

ISP: TELMEX INFINITUM

REGION: MEXICO, ZACATECAS.

Thank you for your help and hope you can fix this issue for the many players with the same problem.