Community ManagerMarked as resolved for visibility purposes only. We are currently investigating!
Hey, folks
Thanks for taking the time to let us know that the servers are connecting to different locations. We appreciate all the info you posted. Can we get the following from you so that we can pass it along to the team to have a look at?
Update: Thank you, everyone, for the information you have provided. Can you hop in the game, make the following changes, and snag a screenshot for us?
Once you have your capture, the easiest way to update this is to edit your post and insert the screenshot of your game. We appreciate all of your fast replies on this one!
Cheers
EA ID: ElCaboSicario
Steam ID: N/A
Platform: PC - EA App
Which console generation do you have? N/A
What is your Gamertag/PSN ID? Gamertag - ElCaboSicario
Date/time issue occurred? All Day, every single match....
What type of issue do you have? Lag/Latency, enemies are unkillable
Summarize your bug:
Latency is killing the game—literally. Players with 16ms ping are walking gods while the rest of us with 40ms+ are stuck watching bullets phase through enemies like it’s a bad sci-fi movie. It’s not skill—it’s server proximity.
Players located near server hubs consistently benefit from ultra-low latency (e.g., 16ms), while others—like myself—are forced to play with 40ms+ latency, despite having high-end gaming setups and 1Gb symmetric internet. This isn’t a hardware or ISP issue. It’s a server placement and matchmaking flaw.
The result? Hit registration favors low-latency players. They’re effectively unkillable in close-quarters combat, while the rest of us are stuck watching our shots fail to register. This is not a skill gap—it’s a geographic penalty.
What needs to change:
Implement latency-based matchmaking or compensation mechanics.
Expand server coverage to underserved regions.
Offer transparency on server locations and latency thresholds.
Prioritize fair play over proximity-based advantage.
I’m not looking for generic support replies. I want feedback from your networking engineers—people who understand tick rates, latency compensation, and server load balancing. This issue is driving away loyal players who expect a level playing field.
And here’s the kicker: how is it even possible that we’re matched with players from entirely different regions—APAC, EMEA—who are sitting at 250–300ms ping? Or the opposite: players with 10ms ping who feel like they’re running on a local LAN while the rest of us are stuck in molasses. Their bullets register instantly. Ours? Might as well be blanks. One shot from them and you’re done. It’s not just frustrating—it’s demoralizing.
Please see the screenshot attached from Windows Resource Monitor... focusing on bf.exe and Network...
See the AWS - DNSs instances, compute-1 refers to the EC2 infrastructure in the us-east-1 region (Northern Virginia). eu-west-1.compute.amazonaws.com.
eu-west-1.compute.amazonaws.com public DNS name for an Amazon EC2 instance hosted in the EU (Ireland) region.
awsglobalaccelerator.com DNS name for an endpoint managed by AWS Global Accelerator It routes user traffic through the AWS edge network to the optimal regional endpoint.
I'm currently connecting from Mexico, but I’ve noticed that traffic is being routed through Virginia or Ireland—even with AWS Global Accelerator in place. This setup introduces noticeable latency, which defeats the purpose of using the accelerator for low-latency optimization. Is there a way to ensure traffic is routed through a closer edge location or regional endpoint to improve performance?
In which mode and or map has this happened? All maps
ISP name: Telmex (Infinitum) - I've 1GB symmetric connection.
Your Current Region: Mexico
