Forum Discussion

Seasoned Adventurer

4 months ago

Battlefield 6 connects to Chile servers instead of U.S. East

TLDR: I live in Maryland USA but Battlefield 6 keeps routing me to the Santiago Chile data center every time I launch the game. It causes constant connection issues and high ping. I have done every p...

lag

steam

EA_Shepard

Community Manager

3 months ago

Marked as resolved for visibility purposes only. We are currently investigating!

Hey, folks

Thanks for taking the time to let us know that the servers are connecting to different locations. We appreciate all the info you posted. Can we get the following from you so that we can pass it along to the team to have a look at?

EA ID:
Steam ID:
Platform:
Which console generation do you have? (NA if on PC)
What is your Gamertag/PSN ID?
Date/time issue occurred?
What type of issue do you have? Server connection issues, Lag/Latency, etc
Summarize your bug: Be as specific as you can
In which mode and or map has this happened?
ISP name:
Your Current Region:

Update: Thank you, everyone, for the information you have provided. Can you hop in the game, make the following changes, and snag a screenshot for us?

Pause the Game
Click on Options or the Gear icon in the upper right corner.
Scroll down to System and click the network section.
Click on Modify Network Graph.
Click Edit.
Turn on Network Widgets.
Change Show Performance Bar to Always.
Go back in-game, take a screengrab of the entire screen, including the bar up top.

Once you have your capture, the easiest way to update this is to edit your post and insert the screenshot of your game. We appreciate all of your fast replies on this one!

Cheers

xzBlade

Seasoned Rookie

3 months ago

EA ID: xzBlade
Steam ID: Blade
Platform: PC (Steam)
Which console generation do you have? /
What is your Gamertag/PSN ID? /
Date/time issue occurred? Since the launch of the game
What type of issue do you have? Smaller game modes like TDMs, Domination, King of the Hill and Rush are playable and all the game modes on Portal/Community servers work fine but when I want to play Conquest, Escalation or Breakthrough on official servers, it's unplayable because of the problems I listed. When I get a kill I get it 2 seconds later . It's unplayable because of the problems I listed. On community servers I get consistent 120 fps and 30 ping. On previous Battlefields and other competitive FPS games my fps is perfect and I never lagged before I got BF6. In my settings it says PROD_DEFAULT-SANTIAGO-COMMON. Tried every fix possible but console players get this bug as well. Hopefully you fix this and route us to the servers or data centers in our region.
Summarize your bug: Massive Time Nudge ping exceeding 800 ping at times and huge packet loss. Players rubber banding and teleporting, gun sometimes not even firing at full auto because of the ping. Big game modes on official servers unplayable.
In which mode and or map has this happened? Every map on every big mode(Conquest, Escalation and Breakthrough)
ISP name: SBB
Your Current Region: Europe