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roishimon's avatar
roishimon
Newcomer
1 day ago

Battlefield 6 Error 0:85009S – Reinstalled Windows, Still Broken! EA Account?

Hi everyone,

I'm desperately looking for a solution to a persistent issue I've been experiencing with Battlefield 6.

THE PROBLEM:

While playing Battlefield 6, I randomly get disconnected from matches and sent back to the main menu with Error Code 0:85009S.

Sometimes, I also receive the message "GAME ENDED".

The game itself does not crash or close. It simply removes me from the match and returns me to the main menu.

This happens repeatedly and makes the game extremely frustrating to play.

WHAT I'VE ALREADY TRIED:

  1. Completely formatted my PC and performed a clean installation of Windows.
  2. Reinstalled all necessary drivers after formatting, including hardware and network drivers.
  3. Changed my DNS settings.
  4. Monitored my internet connection using a continuous ping test through CMD. No connection interruptions were detected when the error occurred.
  5. Confirmed that my PC is connected directly to the router using an Ethernet cable, not Wi-Fi.
  6. Confirmed that no other devices are logged into my EA account.
  7. Checked Windows Event Viewer for relevant errors, but found nothing that explains the disconnections.

Even after completely formatting my computer, reinstalling Windows, and installing all the drivers from scratch, the exact same problem continues!

COULD THIS BE AN EA ACCOUNT ISSUE?

At this point, I'm seriously questioning whether the problem is related to my PC at all.

Could there be something wrong with my EA account, account authentication, server-side session management, or the connection between my account and Battlefield 6 servers?

Since the issue persists even after a completely fresh Windows installation, I believe the possibility of an account-related or server-side issue needs to be investigated.

MY QUESTIONS:

  1. Could Error 0:85009S be caused by an issue with my EA account rather than my PC or internet connection?
  2. Has anyone experienced this exact issue and managed to fix it permanently?
  3. Can EA Support investigate my account and check server-side disconnection logs to identify why my sessions are being terminated?
  4. Would testing the game with a different EA account help determine whether the issue is account-related?
  5. Is there any specific troubleshooting method I haven't tried that could actually resolve this?

I'm not just looking to report the bug. I genuinely need help finding a solution.

I've already spent a significant amount of time troubleshooting, including completely reinstalling my operating system, and nothing has worked.

I really enjoy Battlefield 6, but constantly getting kicked out of matches has made it almost impossible to play.

If anyone from EA or DICE sees this post, please help investigate my specific case. I would especially appreciate someone checking whether there is an issue associated with my EA account or my connection to the game servers.

If anyone has experienced the same error and successfully resolved it, please share exactly what worked for you.

Thank you in advance for any help!

9 Replies

  • roishimon's avatar
    roishimon
    Newcomer
    15 hours ago

    Me too, I've been experiencing this issue since the last update. Prior to that, I didn't have this problem.

  • NKFRS's avatar
    NKFRS
    Rising Newcomer
    21 hours ago

    Same problem here after the latest game update .

    While playing Battlefield 6, I randomly get disconnected from matches and sent back to the main menu with Error Code 0:85009S.

    DxDiag attached.

  • ORANGE-EXPRESS's avatar
    ORANGE-EXPRESS
    Seasoned Ace
    22 hours ago

    Hello roishimon,

    You can safely attach the DxDiag.txt file directly to this forum thread. I believe the EA Community Managers will review your log and decide whether to forward it to the Battlefield Studio team.

    Regarding privacy, the DxDiag file does not contain any sensitive personal information. It does not include your real name, email, passwords, or location. It only lists your hardware specifications (CPU, GPU, RAM), driver versions, and recent Windows application crash logs.

    If you are concerned about your Windows computer account name being visible in the file paths, you can open the text file and delete or replace your username before uploading it.

  • roishimon's avatar
    roishimon
    Newcomer
    22 hours ago

    Thank you for your help!

    I've generated and saved the DxDiag.txt file as requested.

    Could you please clarify exactly what I should do with this file now? Should I upload it here in this forum thread, or send it directly to EA Support or the DICE development team?

    I just want to make sure it reaches the right people who can investigate my issue.

    Thanks again!

  • ORANGE-EXPRESS's avatar
    ORANGE-EXPRESS
    Seasoned Ace
    23 hours ago

    Hello roishimon,

    Thank you for this crucial update. The fact that Error 0:85009S occurs even while you are customizing weapons in the main menu heavily shifts the blame away from your local PC or match performance.

    This type of disconnection strongly indicates a server-side session timeout or an authentication token mismatch. The EA server is simply losing track of your account's credentials in the background, regardless of whether you are in a match or not.

    Given this new evidence, adjusting your local hardware settings further will not help.

    Your best path forward is indeed what you suspected: testing with a completely different EA account to see if the issue is strictly tied to your specific EA ID.

    Please post your DxDiag text file to the EA Forums. It contains all the necessary system logs for the development team at DICE to investigate why your account session is getting dropped at the server level.

    Please jump to this link and check your connected accounts and devices:

    https://myaccount.ea.com/am/ui/connected-accounts

  • schpeikodelix's avatar
    schpeikodelix
    Seasoned Ace
    23 hours ago

    I dont think it is account related, it seems to be a connection issue. 

    Can you make a hotspot with your phone (not connected to the router!) and use it instead of your normal ISP?

  • IMPORTANT UPDATE:

    Error 0:85009S also occurs outside of multiplayer matches. I just received the exact same error while customizing my weapon in the main menu.

    Could this be related to my EA account or a server-side issue rather than my PC?

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