Beta rewards missing on steam profile

I downloaded the open beta via my steam account, and played (and continue to play) via the steam launcher. I later downloaded REDSEC from on steam account, and soon after I bought the full game on steam. I had a message in my inbox saying I had beta rewards to claim when I first logged into REDSEC. Well, I've checked a few and tried different things, I don't have any of the rewards despite completing every challenge. 

My current username in-game is the same as my steam account, whereas in the beta it was the same as this account. I had to create this account to play the beta. My rewards were reset as if it 'logged me out' of this EA profile when I downloaded REDSEC, and 'logged in' to my steam profile, yet I still got the message for unclaimed rewards (I forgot to SS, didn't know my inbox would auto-empty). At first I figured this was just a bug, but at this point I fear my hard work in the beta will end up being pointless. 

Hopefully this is the right place to reach out; I've been looking through the EA website for a place to report this issue but this is the best I found. If there is somewhere else I should direct this issue, or if anyone else has had the same issue, I'd appreciate it if you let me know!