bf6 pro

i just got the battlefield 6 pro add on for season one and i don’t have access to a couple of things that are supposed to be included. does anyone know what to do to fix it so i can use those items. yes i have tried restarted the console and closing the game multiple times and i have sent a case to EA it self and they said there isn’t a fix to this issue. just want to know how to fix it so i didnt just waste my money