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VelosOSRS's avatar
VelosOSRS
New Rookie
1 day ago

Ranked Matchmaking Splits Full Squads

Whenever we queue into a ranked lobby with a full 4-man squad, the matchmaking process is separating our squad during loading. After the loading screen finishes, each of us ends up with different teammates, usually replacing squad members with random players.

We tested this multiple times using normal ranked queue, and the issue happened 3 matches in a row.

We then restarted all of our games, which temporarily fixed the issue for a short time. However, later on while playing with a different squad, the same problem started happening again.

**Summary of the issue:**

* Full 4-man squad queues together

* During matchmaking/loading, squad gets split apart

* Players load into the match with random teammates instead of their original squad

* Restarting the game only fixes it temporarily

* Issue appears repeatable across different squads

Please investigate this matchmaking/squad queue bug, especially in ranked mode, since it makes coordinated squad play impossible.

(cm edit updated title for vis)

5 Replies

  • Kalysee's avatar
    Kalysee
    Seasoned Newcomer
    1 day ago

    Dude, I'm experiencing the same problem. I keep having to go back to the lobby, and I've lost 100 points because of it. I keep losing the points I worked so hard to earn because of a stupid mistake, and all the support wrote was, "I've forwarded it to the team, it will be under review." Am I stupid to constantly have to be understanding? They have to respect my hard work and refund my points.

    STOP SLEEPING! YOU'RE LOSING PLAYERS, AND AS LONG AS YOU KEEP SLEEPING, YOU'LL CONTINUE TO LOSE. WAKE UP!

    (cm edit, removed mass tag)

  • smashy1991's avatar
    smashy1991
    Seasoned Newcomer
    1 day ago

    I had the same bug with Duo Queue, as same as any other game mode. Can't spawn with my teammate in the same game/squad, we always end up wth randoms. 

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    11 hours ago

    Hey, folks

    Thanks for bringing this one to our attention. If you are still running into this issue, please reply with the following information so we can alert the right team and have it looked into.

    • EA ID:
    • Platform
    • If, on Steam, the Steam ID:
    • If on console, which console generation do you have? (NA if on PC)
    • What is your Gamertag/PSN ID? 
    • Date/time issue occurred?
    • What type of issue do you have? Matchmaking splits teams, for example
    • Summarize your bug: Be as specific as you can.
    • In which mode and map has this happened? We need all that applied to this one.
    • ISP:
    • Your Current Region:

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