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MarkGrindcore's avatar
21 hours ago

BF6 Twitch Drops Not Received.

I was told to come here by EA Support so here i am. 

I have earned all the beta and release twitch drops but the only one i actually got was the twitch sub "Versatile soldier skin". I have tried to unlink and re link the account, restart the game, restart steam, restart PC and nothing has worked. 

Additionally, i contacted EA support and got a somewhat generic reply so not really sure what to make of it. 

Platform: Steam-PC
Details: I have received all my beta, preorder and phantom edition skins but not the twitch drop ones. How or where: TWITCH Drops
Date content received:2 Months ago for first round of twitch drops and 3 days ago for the newest round of twitch drops.

I have provided some screenshots of the missing content and proof that the rewards were earned. 
Thank you very much for your time.

**EA Support reply for context.**

Hi Mark,

Welcome to EA Support, and thank you for reaching out. My name is Henry, and I’m here to assist you today.

I understand how frustrating it must be to see your Twitch Drops locked in-game despite having linked your account and earned all the rewards. I appreciate your patience while we look into this.

Nevertheless, I've recorded your report for our team to review. This information is crucial in our ongoing efforts to improve the game.

In the meantime, please post your report to our game forum as there might be other players who've submitted similar feedback or have similar issues on EA Forums (https://forums.ea.com/category/ea-forums-en) for them to upvote.

We appreciate your passion for the game and are committed to enhancing the experience. Thank you for your understanding and continued support.

Should you have any comments or suggestions or if there is anything we can help you with, please don't hesitate to contact us again. Thanks again for contacting EA.

3 Replies

  • RomaHL's avatar
    RomaHL
    Rising Newcomer
    17 hours ago

    Have same problem but only with drops from Open Beta. With drops from release day all received...

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    17 hours ago

    Hey MarkGrindcore​. Did you already log in on Twitch to claim your rewards in the Drops and Rewards section, like on the screenshot below? Are those already visible in the Claimed section? 

    Make sure you complete all the requirements listed here 

     

  • Bonarparts's avatar
    Bonarparts
    Seasoned Newcomer
    17 hours ago

    EA_Pulsar​, I also have the same issue as do a few individuals. Standby until a fix for now?

    https://forums.ea.com/discussions/battlefield-6-technical-issues-en/twitch-drop-problem/12730801

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