Forum Discussion

Newcomer

5 months ago

Bought the phantom edition digital on ea and just getting the standard

I got the Battlefield 6 phantom edition digital on ea from best buy. I redeemed the code for battlefield 6 phantom edition,but Im only getting the standard battlefield 6 and when i look at the phanto...

missing content

xbox

EA_Darko

Community Manager

5 months ago

Hey Sturgeon have you spoken with Xbox support about this to ensure that the purchase went through and was for the Phantom version.

As for the Gamertag, this has nothing to do with EA and is something that you would need to discuss with Xbox support.

Darko

Sturgeon

Rising Newcomer

5 months ago

No, I haven't contacted XBOX directly yet. Im pretty sure I need to get into my Microsoft account for that and I tried many times in the past and I am unable to (forgot password, and I have a new phone number and email now). Can I contact Xbox directly without having to get into my Microsoft account ?

Thanks for the help.