Hi everyone,
The code expiration date has been extended to October 10, 2027. Please try redeeming it again -- it should now work without any issues.
Happy gaming!
Last year, a friend of mine who attended the Tokyo Game Show 2025 Expo stopped by the DICE/EA Station where they got freebies including a physical Bushido Dog Tag (Katana with Japanese Kanji "Certain Victory") along with a Redemption Code for the Same Dog Tag in-game.
This Dog Tag as many of you may know is an exclusive freebie from the Tokyo Game Show 2025, and its redemption as per the cards is valid until October 10th 2027. My Friend came back from Tokyo last week and we attempted to Redeem these codes on both the Official EA Battlefield 6 Redemption Site and the EA.com/redeem section. Upon entering the code on either of those sites, we are shown "Battlefield 6 Reward 6" indicating the codes are valid, however when clicking "redeem" the website then tells you the code is "expired". Not Used, Just Flat Out expired 18 months early.
Important to note this issue occured for both me and my friend. We attempted all the previously suggested fixes on this Forum to no avail.
Naturally I then approach EA Support, an endeavour that took 7 days entailing 20 back and forth exchanges which eventually led to a 5.5 hour live chat which amounted to:
1.) "EA and DICE does not provide or sell any codes" implying that Im lying about how I got the code despite me literally sharing my Friend's Entry Ticket to the Game Show and several photographs/selfies taken at the EA Stall
2.) "Go back to your retailer" despite 39 different mentions by me that there is NO retailer, it was a freebie.
3.) "Unable to Verify your Code as we never produced it" despite it being practically an impossiblility for this code to exist without EA's knowledge.
4.) "We have no record of the existence of a Tokyo Game Show, please contact the organisers for a fix".
With that being said, I'm out of options and need some sort of way for EA to honor their "contract" which states the Code is Valid till 2027. EA support has been a deadend with 5.5 hours spent with 4 different reps to no avail.
Its disheartening that people who are buying the codes off ebay for 25-40$ from a random reseller are getting superior customer service to people who got their codes legitimately at the event.
Thank you for your time.
Just to add some additional context to this issue. These Bushido codes were ALSO handed out as freebies to Chinese players for a separate promotion. Details are sparse on what exactly that was, but its the reason why the amount of codes being sold second-hand is quite high compared to the amount of visitors to the TGS booth. It was noted that the expiry on the Chinese codes was shorter than the TGS physical handouts, ending Jan 2026.
I suspect back-end, the codes actually ALL had the Chinese expiry, which has now made all codes entirely unusable. This sort of information 100% needs to be available to the support teams, as it looks like they are completely in the dark about it.
I appreciate this information. I just wish they would honor the code card that was handed out. The whole process just made me sad.
At least I have the physical dog tag that matches on my backpack.
