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staypeckish's avatar
staypeckish
Seasoned Newcomer
6 months ago

cant unlink account because i dont have access to that email anymore issue

okay so i cant link my steam account, or play battlefield 6 because my steam account has been linked to an old email that has been deleted, and i cant unlink it for obvious reasons, i have spoken to ea support live chat, but they ask for the information on an email account that has been deactivated for over 5 years? like what would my phone number be back then or any associated accounts from back then, stupid **bleep** questions, last 4 digits of card number? what the one i used 5 years ago? like come on man what is this. can someone more higher up please get in contact with me coz no one else helping and i cant play a game that i wanna. one of the operators said the information was very close but a few things were wrong and that spelling mistakes could also class it as wrong, so my info was correct but he cant tell me what bits werent, stupid really, someone please help

4 Replies

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    6 months ago

    staypeckish​ 

    Account security is important to us.

    When helping with certain issues, like account changes, it’s important that we can verify that you own this account. We want to make sure we’re not compromising your account, so we can’t help out with your issue currently.

    If you’re able to regain access to your email account later, you can resume this case on EA Help at help.ea.com/my-cases/ or click Contact Us on any help.ea.com page to start a new case.

  • staypeckish's avatar
    staypeckish
    Seasoned Newcomer
    6 months ago

    the email is deactivated, i cant ever get it back. YOU GUYS do not help me one bit. time to make a new steam 

     

  • luxuriouzdump's avatar
    luxuriouzdump
    Newcomer
    5 hours ago

    Now how does “account security” matter to you when people like him and me are literally saying we don’t care about the old account, we just want to play the game. 

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