Coins missing due to late purchase bug (Steam) - Chat support closes case

Hi everyone,

I am facing a severe database synchronization bug with the current Battlefield 6 Battle Pass. I play via Steam.

I originally had 1600 Battlefield Coins. I purchased the standard Battle Pass for 1100 coins today when I was already at a high tier (currently at Ultimate Path level 19/22). My wallet balance now stands at 1000 coins instead of 1600.

The game completely failed to retroactively grant me the 400 coins from the previously completed tracks (Recruit and the main 4 paths). I can clearly see the remaining 200 coins are sitting at the end of the Prestige path, meaning 400 coins are completely missing from my account.

I have tried contacting EA Chat Support twice today (Case #254761345). Both times, the agents lied about escalating the issue and immediately closed the chat with "No solution available" without helping me at all.

Can a Community Manager please look into my account history and manually grant the missing 400 Battlefield Coins?

Thank you.