Compensation for the disastrous launch on EA App

Hello,
I'm contacting you because I'm one of the players who purchased the game via the EA app and experienced a problem at launch that prevented me from playing because my content was blocked.

Aside from being able to join Portal servers, which was completely broken via a workaround shared on social networks by players, in my case, I wasn't able to enjoy my purchase normally.

My gaming partner, who was in the same situation on launch day, informed me that he received an email a day ago and that he received compensation for 12 weapon XP tokens and 12 career XP tokens today.

I paid for the game and didn't have access to it at launch either. How come I didn't receive anything?
Believe me, there's no way I'm being violated.

I await your response and will share with you a screenshot of my current tokens.

Thank you for taking my request into consideration. I am not a new player with you and I have always been loyal to your licenses.