I received the following reply from EA Help about this issue:
| Thank you for reaching out to EA. My name is Vishwajeet and I hope everything is working well for you. Upon reviewing your case, I see that you did not received your unlocked rewards. I am really sorry for the inconvenience you are facing regarding this game. Please don't worry, I will assist you with your case today. I've checked this with our in-game team and find that it's an ongoing issue as other players are also reporting the same. Therefore, I implore you to wait for the investigation to be completed; We hope this issue is resolved as quickly as possible. We ask that you continue to be patient as we do everything we can to resolve this issue. I have shared your account details with our relevant team on this side, which will help our team investigate. From now on, the status of your case will be Solved. If you have any questions about this or any future issue, you can reopen or create a new case. However, I would request you to please load up a dedicated feature mode. When the map loads, the challenges and assignments will correct. Then you can check and see that rewards have been unlocked. Thanks again for contacting EA. Have a great day ahead! |
