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WiKiD_GT's avatar
WiKiD_GT
Newcomer
3 hours ago

Connection Failed PS5

Every time I start up the application, even tho I have PS Plus and my account is up to date, I get this connection failed error message. Every time. 

1 Reply

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    3 hours ago

    Hey WiKiD_GT​

    If you're seeing a connection-related error, that typically wouldn't have to do with your account or subscriptions. If you haven't already, please try our connection troubleshooting steps, especially the DNS change step, to see if the error persists. 

    You can also try the following: 

    • Use a wired connection if you aren't currently 
    • Restore your game licenses 
    • Power cycle your PS5 
    • Restart your router and game
    • Unplug USB devices


    Let us know if the connection failed error still pops up. Thanks! 

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