Forum Discussion

New Rookie

4 months ago

Solved

Consistent packet loss issue after the update

I have been experiencing a consistent packet loss isuue since the october 28 th update. Before that i didnt have any issues wtih the connection. The problem consist of me getting a constant( very ra...

lag

steam

OskooI_007
4 months ago
PUFILUFI21 it looks like your ISP is dropping packets.
IP address 86.101.192.38 is the first hop onto your ISP network. It's showing packet loss.
When reading traceroutes, the first hop showing packet loss will also cause packet loss for all the hops downstream.
For example, in your traceroute hop 2 is the first hop showing packet loss. Which means hop 2 will cause packet loss on all the downstream hops (hop 3, hop 4, hop 5, etc).
I would email your ISP a picture of the traceroute and explain to them you're experiencing packet loss on hop 2 of their network with IP address 86.101.192.38. Which is causing packet loss to Amazon's game servers.
Hop 1 with IP address 192.168.0.1 is you home router. It's not showing any packet loss, which is good!
I should also mention the hops with 100% packet loss are nothing to worry about. They're simply routers that are configured not to respond to traceroute requests.

PUFILUFI21

New Rookie

4 months ago

OskooI_007 I have tried following your guide as best as I could. I hope i did everything correctly! Here are the screenshots that i took, i have no idea what they mean or how to use them so i trust you in this. If i did something wrong i will try again.

OskooI_007

Legend

4 months ago

PUFILUFI21 it looks like your ISP is dropping packets.

IP address 86.101.192.38 is the first hop onto your ISP network. It's showing packet loss.

When reading traceroutes, the first hop showing packet loss will also cause packet loss for all the hops downstream.

For example, in your traceroute hop 2 is the first hop showing packet loss. Which means hop 2 will cause packet loss on all the downstream hops (hop 3, hop 4, hop 5, etc).

I would email your ISP a picture of the traceroute and explain to them you're experiencing packet loss on hop 2 of their network with IP address 86.101.192.38. Which is causing packet loss to Amazon's game servers.

Hop 1 with IP address 192.168.0.1 is you home router. It's not showing any packet loss, which is good!

I should also mention the hops with 100% packet loss are nothing to worry about. They're simply routers that are configured not to respond to traceroute requests.

PUFILUFI21
New Rookie
4 months ago
Thank you very much! I have contacted my isp and they will send out a repairman to fix the problem! And again thanks for the help!