Crash to desktop
Crash to desktop after in game 2-5 minutes and unable to start game again until restart PC
Everything is up to date
[CM edit - CAPS and descriptive title]
Forum Discussion
1 Reply
EA_BarryCommunity Manager
Thanks for the Dxdiag. Let's try some troubleshooting.
1. Completely remove Razer Axon. Not disable. Not close from tray. Fully uninstall:
- Razer Axon
- Razer Cortex
- Razer Synapse (temporarily)
Then reboot and retry.
2. Disable ALL overlays. Turn off:
- Discord overlay
- NVIDIA overlay
- Steam overlay
- EA overlay
- MSI Afterburner + RTSS
- OBS game capture
- Wallpaper Engine
- Overwolf
- NZXT CAM overlay
- Logitech G Hub overlay
Especially RTSS.
3. Open Terminal as Administrator.
Run: DISM /Online /Cleanup-Image /RestoreHealth
Wait until completion.
Then: sfc /scannow
If SFC says it repaired files:
- reboot
- run SFC again until clean
Let us know how you get on with these steps and post a newly generated Dxdiag if issues persist. Thank you. EA_Barry.
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