Crashing before even loading the game
I just started having an issue with my game on PC. It starts to load. Runs the anticheat, closes that box then another black box comes up and EA opens.....the game doesn't load. It's crashing before ...
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EA_LunardustCat
Community Manager
Community ManagerSorry to hear you're running into this.
Could you confirm whether you’re using an AMD GPU? If so, please update the AMD Adrenalin software
Once that is installed, can you do a clean install of the AMD Graphics drivers?
If you need any assistance with the clean install, follow the steps on their link here: AMD Cleanup Utility.
Please also check the Windows Event Viewer to see if there are any related logs from when the issue happened. If possible, please share your DxDiag report as well so we can better understand your system setup. Thanks.
I am running AMD. Right after the issue happened the first time I updated the software and installed drivers and the issue persists. I will have to get the event log later
AppName EALaunchHelper.exe AppVersion 13.743.0.6256 AppTimeStamp 6a488030 ModuleName EALaunchHelper.exe ModuleVersion 13.743.0.6256 ModuleTimeStamp 6a488030 ExceptionCode c0000005 FaultingOffset 00000000003cbe99 ProcessId 0x2bac ProcessCreationTime 0x1dd106f9fc4b78d AppPath C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EALaunchHelper.exe ModulePath C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EALaunchHelper.exe IntegratorReportId 73cd5a6e-a158-4ce4-93a5-a131445c6c43 PackageFullName PackageRelativeAppId Faulting application name: EALaunchHelper.exe, version: 13.743.0.6256, time stamp: 0x6a488030
Faulting module name: EALaunchHelper.exe, version: 13.743.0.6256, time stamp: 0x6a488030
Exception code: 0xc0000005
Fault offset: 0x00000000003cc660
Faulting process id: 0x2BAC
Faulting application start time: 0x1DD106F9FC4B78D
Faulting application path: C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EALaunchHelper.exe
Faulting module path: C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EALaunchHelper.exe
Report Id: 83671bf9-6e74-495d-9c2c-3ed4325d2972
Faulting package full name:
Faulting package-relative application ID:
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