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jonembury's avatar
jonembury
New Novice
3 months ago

EA App stuck - "Installing 96%"

Having a lot of trouble trying to get battlefield to install - the download gets to 96%, errors with no details, then any attempt to continue goes around in a loop:

 

 

I've tried:

Clearing cache on the App

Deleting the EA App and re-installing

Running the App as admin

Updating all system drivers

Installing on different drives

 

How do I fix this?

7 Replies

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hey jonembury​ If the installation process stops, try the following steps. 

    • Make sure that you have all windows updates installed
    • Check if the game folder is already created when the installation stops and see if you can launch VC installation from it C:\Program Files\EA Games\Battlefield 6\__Installer\vc\vc2022. Resume the installation process afterwards and see if it works. 
    • Free up disk space on your installation drive. 
    • Close Background Apps
      Turn off overlays, browsers, and antivirus software that may interfere.
    • Run a clean boot and then start the installation. 
    • Use Windows Troubleshooting Tools
      Try the Program Install/Uninstall troubleshooter or the System File Checker (SFC) tool.
    • Make Another Windows Profile
      Create a new user profile to rule out account-specific issues. Guide here.

    Keep us updated on the progress. 

     

  • jonembury's avatar
    jonembury
    New Novice
    3 months ago

    Heya - thanks for replying!

     * Windows update is clear:

     

    • VC update is installed:
    • Install drive has 1.09Tb free
    • I've killed all non-default background apps, other than EA service
    • Done the DISM / SFC checks
    • Troubleshooter found no problems

     

    What I've subsequently also found is the EAAnticheat service is failing to start - returning Error 87: The parameter is incorrect:

    Which in the event log shows:

    I've uninstalled / re-installed it numerous times with no variation in behaviour

    Is it possible this is related? How do I resolve it?

  • jonembury's avatar
    jonembury
    New Novice
    3 months ago

    EA_Pulsar​ so there's hundreds of threads mentioning this same error going back years:

    And it looks like generally, the thread gets ignored once this comes up. Is there some policy about not engaging with this problem in play?

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Not sure if this is a related issue. Have you already tried the whole installation process for the EA app and the game on a new Windows account? What happens if you press the download button to continue, even a couple of times? 

    Could you also change the User Access Control (UAC) settings and see if you receive any error? Link

  • I've honestly lost count of the number of times I've uninstalled, re-installed the EA App over the last week. Similarly, I've retry'd the install and re-downloaded the game many times, I've also tried single play only, multiplayer only, and base game only

    UAC reports no errors (when set to challenge).

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