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Rad1633's avatar
Rad1633
New Traveler
5 days ago

EA is using servers from the moon landing

every 3 games either the server crashes or I get a black screen.  put the game on pause for a week and do the necessary upgrades.  

3 Replies

  • EA_Kuba's avatar
    EA_Kuba
    Icon for Community Manager rankCommunity Manager
    4 days ago

    Hey Rad1633​ 

    Sorry that you're experiencing this. 

    Could you share a few more details so we can better understand what’s happening?

    • What platform are you playing on?
    • What region are you playing from?
    • When the “server crashes,” do you get disconnected with an error message/code, or does the whole match simply end?
    • When you get the black screen, does it happen while loading into a match, during the match, or after it ends?

    Thanks for flagging it.

  • Rad1633's avatar
    Rad1633
    New Traveler
    4 days ago

    I play on a high-end pc through the EA app.  I live in the northeast.  usually, it just states that the server experienced difficulties.  the black screen happens after a match

  • EA_Kuba's avatar
    EA_Kuba
    Icon for Community Manager rankCommunity Manager
    3 days ago

    Thanks for the extra details Rad1633​ 

    The “server experienced difficulties” message and the black screen after a match may be two separate issues, so I’ll keep an eye out for similar reports from other players as well.

    For the black screen, next time it happens, could you let us know whether you can still hear the menu/game audio in the background and whether the game eventually recovers on its own, or if you have to completely close Battlefield 6?

    Also, if you notice whether server disconnects tend to happen in a particular mode, that would be useful to know.

    Appreciate you providing the additional info.

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