Forum Discussion
Same problem here. Contacted EA support and no luck so far with the fixes they suggested. The struggle goes on.
For reference, here's what they suggested (maybe it'll help someone):
"We know you’ve been waiting for an update on your case, and we’re sorry you’ve had to wait to hear back from us.
I've understood that you're unable to launch the game. I completely understand your concern as an avid gamer myself and will definitely help you the best I can.
We'll help you perform some troubleshooting steps. Kindly visit the links below and go through the steps.
https://help.ea.com/en/articles/platforms/pc-ea-anticheat/
https://help.ea.com/en/articles/platforms/how-to-update-operating-system-ea-app
https://help.ea.com/en/articles/technical-issues/how-to-clean-boot-your-computer
Additionally, try verifying the game files on steam. Open your Library, right-click the game (or click the gear icon), select Properties, go to the Installed Files tab, and click Verify integrity of game files."
Update: I "fixed" it by completely re-installing a fresh version of Windows. In my case, I suspect this had something to do with being enrolled in the Windows 11 Insider program.
Hardly a fix, I know, but at least I can get the game I paid for to launch again.