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f2c1c668532dc737's avatar
f2c1c668532dc737
Seasoned Newcomer
8 hours ago
Solved

Error: 1:86001S:89001S - won't connect - EA support messed up my account

Hello ,

First off, game was working fine, but I noticed I redeemed on my wrong old account. So I asked EA, hey can we merge those accounts, they said sure.

Then after they merged, BF6 did not appear on the main account, and stopped working on the old account, now they have no idea what to do and in the chat they just tell me to wait.

Everytime I try to enter game after queue I get: unidentified error code: 1:86001S:89001S

-No troubleshooting/vpn/different pc/5G/wifi/lan helped resolves this.

Has anyone else had that? Is this regular business practices to not take responsibility for your own actions? Like they can 100 ways to resolve this but they still fail to do so.

What do I do now ??? 

  • Resolved! - After about 25 chats with different customer support reps, I was transferred to one that was able to "try one thing" it was to put the BF6 back in the original account, which solved it! 

    Now I hope they can help with merging / transfering into my main account but I will wait for the future when it's less fresh and buggy. 

12 Replies

  • MyLittleProny's avatar
    MyLittleProny
    Seasoned Newcomer
    7 hours ago

    After 10mins of playing im getting "unknown error 1:85009s" then that kicks me to the main menu, if i sit there for 30 seconds i get the error u were getting and then im stuck in a loop of that error over and over every 30 seconds. I have the game on steam but im wondering if its worth seeing if they can move the game over to the EA app and see if that fixes it.

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