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Ripnite's avatar
Ripnite
New Scout
1 day ago

Game Crashes After Anticheat Splash Screen

I have tried every trick known to Internet about this, Unfortunally Javelin will not let me back into the game, I have no Violations on my ID recorded and i only have Steelseries GG in the background, but why is that suddenly a problem in S3 of the game ??

EA App
EA ID : Ripnite
Date and time : Today roughly 18:00 CEST
Issue : I can not get past the Javelin Splash Screen and Cloud Sync
Screenshot of Error is provided since it is a cloud sync error
Region : Sweden
DXDiag provided
For some reason i can not add MDMP files as an attatchement in this post 

9 Replies

  • P3wP3w_no_QQ's avatar
    P3wP3w_no_QQ
    Seasoned Novice
    3 days ago

    EA_Shepard​ 

    I've reinstalled EA AC
    I've created exploit exceptions for both BF6 & the AC service

    I've logged a support ticket that's hit a wall: 248731113
    I posted my own thread but it was marked as spam. the file attachments are there - 

    Re: BF6 crashes after black screen and anti-cheat started | EA Forums - 13501974 

    Requested info from the linked forum post above:

    Platform: Steam
    EA ID: P3wP3w_no_QQ (I think?)
    Steam ID: Ebola_One

    Date/time issue occurred? First started 7th of June after a small patch delivered via Steam (~280MB) I last played roughly a week prior.

    What type of issue do you have? Game will not start - I get the splash screen and 10-15 seconds later the splash closes and the game doesn't start, Steam updates the Play button back to Play.

    Event in the Event log:
    The game bf6.exe exited unexpectedly, exit code: 0xC0000005
    --------------
    Exception code: 0xC0000005
    Exception address: 0x140C9907C
    Faulting module name: K:\SteamLibrary\steamapps\common\Battlefield 6\bf6.exe, base: 0x140000000
    Fault offset: 0xC9907C

    Summarize your bug: For example, unable to load past the splash screen, etc
    As above, game will not start, EA Javelin Anticheat service crashes.

    Screenshots of any errors you have

    Your Current Region:
    New Zealand

    Can you attach a DxDiag?
    Yep.

    Attach any Battlefield 6 Crash Dump logs - Location: C:\ProgramData\eaanticheat\Crashdumps
    This folder location exists but is empty - no crashdump files.

    Out of interest I downloaded REDSEC via the EA client, I could get into the game menus in the EA client so this issue for me is specifically with Steam/BF6.
    I tried grabbing the EA version of BF6.exe and replaced my Steam BF6.exe - I still got a game launch failure but the message was slightly different in the eventlog - not surprised as the EXE's had slightly different sizes.

  • IrnMCGERN's avatar
    IrnMCGERN
    Rising Newcomer
    3 days ago

    Has Anyone been able to fix this?  I know EA_Kuba's response was marked as the solution but it hasn't worked for me.  Game used to run fine until the most recent updates,  nothing on my comp has changed but now it won't even launch?!

  • P3wP3w_no_QQ's avatar
    P3wP3w_no_QQ
    Seasoned Novice
    2 days ago

    Nope, I've exhausted EA support, they suggested to come here and my replies keep getting marked as spam. I've posted a grand total of three times on this matter, the first got zero attention, the following two got marked as spam (one a new topic, the other a detailed reply here with the info EA_Shepard​ requested). Three times is hardly spam.

    EA_Shepard​  is there some other way to post the same info as xStalinsGhostx​  and not get my post flagged as spam?

  • Ethetron's avatar
    Ethetron
    New Novice
    1 day ago

    I was able to fix it by deleting FACEIT AC. It worked before with it downloaded but might be an update in EA JAVELIN AC that interferes with other AC's.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    1 day ago

    P3wP3w_no_QQ​ Hey, the spam thing was brought up with others, so it's being looked at. That one is a bit out of our control, as it is a system thing, not someone flagging it. We can always undo it if it happens, though, so there is a positive to it.

    Can you reply to this message with the info? If it happens, just tag me, and I will go look and see if it was caught up in the spam.

    I don't want to bombard you with - Did you do all of these things? So just test it out and let me know.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    6 hours ago

    Hey, folks

    If you are unable to load into the game after the splash screen, and you are being kicked to the main menu, or the game is simply crashing, please follow these steps first:

    1. How to install and troubleshoot EA Javelin anticheat on PC
    Some players reported that AC was installed in the incorrect folder. Please set all file locations to the default and reinstall.
    2. AMD users. There is a commonality with AMD files that we see in the CDL. Uninstall the AMD files, and install the previous version. Once installed, upgrade to the newest version.
    3. You can repair the game if you like, as an extra step, but launch the game and test.

    If your game loads, but loads to a black screen, or crashes to a black screen after a match, please post your information here: Game Loads To a Black Screen After Launching

    If the steps do not resolve the issue, please provide the following:

    • EA ID:
    • Steam ID:
    • Platform:
    • If on console, which console generation do you have?
    • What is your Gamertag/PSN ID? 
    • Date/time issue occurred?
    • What type of issue do you have?
    • Summarize your issue:
    • In which mode and map has this happened?
    • ISP name:
    • Your Current Region:
    • Crash dump logs: C:\Users\<WindowsUser>\Documents\Battlefield 6\CrashDumps
    • AntiCheat crash dump logs: C:\ProgramData\eaanticheat\Crashdumps
    • Attach a DxDiag:
  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    6 hours ago

    Ripnite​ P3wP3w_no_QQ​ 

    Hey, checked both of yours, and it looks like the game is actually crashing in the logs.

    Can you both please uninstall your AMD drivers, then downgrade to the previous build first? Once that is done, upgrade back to the latest drivers, then try launching the game.

  •  Please explain the following:

    AMD users. There is a commonality with AMD files that we see in the CDL. Uninstall the AMD files, and install the previous version. Once installed, upgrade to the newest version.

    What are the AMD files and where? Are you on about drivers?

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