Game keeps crashing after latest update

Hi sgtgs42​,

Sorry to hear you've been dealing with crashes after the latest update. Thanks for including that Failure Hash, as it is very helpful for our investigation.

To help us get a better idea of what is happening, did you receive any specific error codes or messages when the crash occurred?

While we look into this, I recommend trying a couple of basic troubleshooting steps that often resolve post-update stability issues. You can find a detailed step-by-step guide on how to perform these repairs and clear your app cache in our official Help article:

Games that won't download, install, or load in the EA app

Here is a quick summary of what you can try:

• Verify / Repair game files:
  • If on the EA App: Go to your Library, click the three dots on the game tile, and select Repair.
  • If on Steam: Right-click the game in your Library, select Properties, go to the Installed Files tab, and click Verify integrity of game files.
• Clear the cache: Try clearing your launcher cache (for the EA App, click the top-left menu, go to Help, and select App Recovery to clear the cache).

If the game continues to crash after trying these steps, please let us know. It would also be helpful if you could share a DxDiag report with us so we can check for any hardware or driver conflicts. 

Thank you, and keep us updated on how it goes!